Introduction
Modernizing public services now demands a unified, cloud-driven foundation that connects departments, systems, and critical operations. Through a SAP BTP-driven public sector digital modernization framework, government agencies can transform fragmented legacy environments into scalable, data-driven ecosystems that improve service delivery, strengthen operational continuity, and enable smarter decision-making.
Client Background
The client is a large metropolitan government known for its scale, diversity, and critical role in managing infrastructure, public safety, transportation, utilities, and administrative services. Its departments serve a wide range of residents and operate with significant operational variation, requiring strong digital coordination.
Challenges
The government’s diversity creates unique requirements across departments. The Public Works, Police, Fire & EMS, Airports, Neighborhood Services, Regulatory Affairs, and IT departments manage specialized services and processes.
Fragmented legacy systems and limited cross-department visibility made it difficult to:
- Consolidate operational and financial data
- Standardize workflows
- Improve service speed and coordination
- Enable integrated planning across departments
The administration required a modern platform to unify processes, automate manual tasks, and improve service delivery.
Why SAP?
The organization required a secure, scalable digital foundation that could support modernization without interrupting public service operations. SAP Business Technology Platform (SAP BTP) offered:
- A unified environment for integration and custom extensions
- Real-time analytics for budgeting, workforce planning, and operational tracking
- Cloud-native scalability and improved infrastructure resilience
- Strong compatibility with existing enterprise systems
SAP BTP enabled harmonized processes while preserving departmental autonomy.
Neolysi Implementation Approach
As the strategic transformation partner, Neolysi designed a phased modernization plan aligned with departmental priorities. The approach focused on improving service reliability, streamlining workflows, and creating a connected digital ecosystem.
Key Modernization Initiatives Delivered by Neolysi:
- Disaster recovery modernization powered by SAP HANA and Azure cloud architecture
- Asset management improvements for transportation and drainage operations
- Digital permit processing to modernize Public Works workflows
- Workforce analytics for the Police Department using SAP Analytics Cloud
- Infor system enhancements supporting utilities and land management operations
- Geospatial integrations providing real-time field and infrastructure insights
Neolysi ensured seamless adoption by coordinating across departments, refining integrations, and establishing consistent data practices.
High-Level Solution Architecture
The solution architecture designed by Neolysi uses SAP BTP as the central platform for process integration and system connectivity. It includes:
- SAP BTP as the integration and extension layer
- SAP HANA for centralized, high-performance data storage
- Microsoft Azure offering scalable cloud infrastructure
- SAP Analytics Cloud enabling workforce and operational intelligence
- API-based integrations connecting SAP, Infor, GIS tools, and departmental systems
This framework ensures unified data governance, improved service continuity, and real-time operational clarity.
Outcomes & Business Benefits
The modernization initiative delivered measurable improvements:
- 20–30% faster planning cycles for budgeting and workforce management
- Higher service responsiveness through digital permitting and streamlined infrastructure operations
- Stronger operational continuity via modern cloud-based disaster recovery
- Reduced manual effort across inspections, asset tracking, and administrative tasks
- Improved interdepartmental coordination enabled by unified data structures
These improvements contributed to stronger resident satisfaction and more efficient government operations.
SAP Modules & Technologies Used
- SAP Business Technology Platform (BTP)
- SAP HANA
- SAP Analytics Cloud
- SAP Integration Suite (integration components)
Industry & Technology Keywords
Digital government transformation, SAP BTP modernization, smart city operations, SAP HANA architecture, cloud-enabled public services, SAP Analytics Cloud planning, public sector technology, intelligent infrastructure, enterprise asset digitization, workflow modernization
Conclusion
With SAP BTP and Neolysi’s structured modernization approach, the client established a connected, data-driven public service environment. The initiative enhanced planning, strengthened service delivery, and improved operational transparency.
Neolysi helps government and enterprise organizations modernize legacy systems and accelerate SAP-led transformation.
Contact Neolysi to explore how your organization can begin its modernization journey.