SharePoint Support and Maintenance
SharePoint support and maintenance services help ensure the sound performance of SharePoint solutions and empower users to perform their business tasks successfully.
Our Competencies
- 17 years of experience in SharePoint consulting and development.
- Microsoft Partner since 2008.
- 150+ successful projects on SharePoint and Microsoft 365.
- Featured in the list of Top SharePoint Developers in 2023 by Clutch.
Support Services We Offer
We offer all-inclusive support for your on-premises, cloud, or hybrid SharePoint solutions.
On-demand Technical Support
When your SharePoint solution goes through functional issues, Neolysi finds their root causes and restores the platform’s sleek performance. Depending on how severe an issue is, we address the most crucial cases within 8-16 business hours to keep business processes uninterrupted and let users continue their activities at a usual pace.
- Verifying and debugging faulty code.
- Solving architecture and hardware issues (incorrectly designed farms, misdistributed server roles, misconfigured or overloaded servers).
- Tuning features and applications (inappropriately set workflows, incompatible add-ins, search issues).
- Addressing user authentication issues and configuring user permissions.
Continuous Maintenance
We aim at making SharePoint solutions more powerful through:
- Timely updating the system by installing service and feature packs to guarantee its faultless performance and extend development capabilities.
- Conducting security audits and installing security patches to protect your working processes. Our SharePoint Health Check Service will help monitor your SharePoint environment, detect performance and security gaps and timely fix them.
- Integration of SharePoint solutions with other enterprise systems (CRM, ERP, HRM, LMS, etc.).
Our Health Check Service monitors performance, detects issues, and keeps your SharePoint environment secure and optimized.
User Training Assistance
Neolysi offers dedicated training sessions for:
- End-users
- SharePoint administrators
During our training sessions, we not only explain the platform’s basics but also provide tips on facilitating a SharePoint solution’s adoption, creating a collaboration-focused organizational culture and leveraging SharePoint non-standard capabilities, such as knowledge or innovation management.
Azure Services Management
We administer your Azure cloud services to let your company focus on core business activities. In particular, we provide:
- License selling with a price advantage.
- Consolidated billing (one bill for Azure licensing and Neolysi services).
- Account administration (configuration of account settings, alarms and notifications, handling subscription-related requests).
- License management (obtaining new licenses, subscription plan alteration, billing).
Our SharePoint Projects
Employee Self-Service (ESS) Portal
- Central hub for leave requests, HR policies, payslips, travel reimbursement, and more.
- Integrated with Microsoft Teams for easy access.
- Boosts employee productivity and reduces HR workload.
Knowledge Management System
- Organize company policies, SOPs, FAQs, training documents, and product manuals.
- Smart search with metadata and AI-driven recommendations.
- Useful for onboarding and remote teams.
Document Management & Approval Workflows
- Automate document creation, versioning, and approvals (contracts, invoices, proposals).
- Integrated with Power Automate for multi-level approvals.
- Compliance tracking and audit-ready features.
Project Management Dashboard
- Manage projects, milestones, and tasks.
- Integrates with Power BI for dashboards and Teams for collaboration.
- Custom Gantt charts and Kanban boards in SharePoint lists.
Contract Lifecycle Management (CLM)
- Track contracts from creation to renewal.
- Automated reminders for expiry dates and compliance checks.
- Secure document repository with permissions.
Employee Onboarding App
- Automates new hire paperwork, training schedules, IT access requests.
- Personalized onboarding checklist for each employee.
- Embedded training videos and orientation resources.
Helpdesk & Ticketing System
- Internal IT/HR support ticket system built on SharePoint lists.
- SLA tracking, escalations, and auto-responses via Power Automate.
- Power BI dashboards for ticket analytics.
Vendor Management Portal
- Store vendor information, contracts, performance metrics.
- Streamlines RFP (Request for Proposal) process.
- Centralized collaboration with suppliers.
Company Intranet / Communication Hub
- Employee directory, company news, events, announcements.
- Integrated with Teams and Yammer/Viva Engage.
- Encourages collaboration and culture-building.
Training & Learning Management
- Upload training modules, quizzes, certifications.
- Tracks employee progress and generates reports.
- Can integrate with Microsoft Viva Learning.
Compliance & Audit Tracking
- Stores compliance documentation (ISO, GDPR, HIPAA).
- Automated reminders for compliance renewals.
- Audit trails for governance.
Asset & Inventory Management
- Track IT assets, office equipment, and consumables.
- Automatic alerts for maintenance and stock levels.
- Integration with barcode scanners or Power Apps mobile app.
Idea Management / Innovation Portal
- Employees submit and vote on ideas.
- Supports innovation initiatives and hackathons.
- Dashboard for idea tracking and ROI evaluation.
Event Management Portal
- Register employees or vendors for events.
- Manage schedules, locations, RSVPs, and post-event feedback.
- Calendar integration with Outlook.
Customer/Partner Portal
- External-facing portal for customers or partners.
- Access product documentation, FAQs, and support resources.
- Secure login with Azure AD B2C.
Our Satisfied Clients
Our clients trust us to deliver reliable, innovative, and transformative SharePoint solutions.
We needed to evolve our SharePoint-based intranet portal. And we are happy to say we partnered with a highly competent vendor to realize the project. Neolysi team fully planned the architecture and functionality of new modules and developed our ideas into production-ready design mockups. Neolysi SharePoint developers worked closely with their in-house designers and came up with a nice-looking and intuitive intranet homepage.
Abdulaziz Al Wazzan
Head of Agile Management Department
We partnered with Neolysi for a SharePoint intranet project for our financial institution. We needed to convert our classic SharePoint intranet to a modern experience, create a hierarchy of sites to mimic our organizational structure, and extend the intranet’s capabilities with custom workflows, automation, and security controls. We are thankful to Neolysi for a great job on upgrading our intranet. The new intranet is easy and convenient to use.
Rajesh Kumar
Chief Information Officer
We wanted to build a central hub robust enough to handle complex Human Resources change management, streamline our recruitment, employee onboarding and offboarding. With a 20-year track record in SharePoint and great online reviews, we chose Neolysi for the job. Ultimately, they took this project to heights I never expected it to reach by incorporating the Manager edit functionality into the front-end of the employee profile system, streamlining all sides of employee life-cycle change management.
Emily Carter
Business Analyst & Project Manager
Benefits You Get
Providing SharePoint support and maintenance services, we want our clients to focus on achieving their business goals instead of worrying about their SharePoint solutions. To enable that, Neolysi guarantees:
24/7 Availability
Round-the-clock SharePoint support to ensure continuous platform uptime and reliability.
Timely Issue Fixing
Fast response and resolution to SharePoint issues, keeping your operations smooth.
Certified Experts
A team of Microsoft-certified administrators, developers, and consultants solving complex SharePoint challenges.
Flexible Pricing
Customizable support plans and billing options aligned with your budget and business goals.
Security & Confidentiality
We ensure complete data protection and confidentiality across all SharePoint maintenance and support operations.
SAP Solutions
- SAP S4 Hana
- SAP Business ByDesign
- SAP Business One
- SAP C4C
- SAP Success Factors
- SAP Ariba
- SAP Hybris
- Customized Addons
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