SharePoint Managed Services
SharePoint support and maintenance services help ensure the sound performance of SharePoint solutions and empower users to perform their business tasks successfully.
Neolysi SharePoint Managed Services
Customization Support
We resolve customization issues within your SharePoint ecosystem - from intranets to document management or project tracking systems. Our team ensures smooth operation of all custom add-ins and components.
Integration Support
We maintain seamless integrations between SharePoint and enterprise systems (CRM, ERP, ECM, DMS), email platforms like Outlook or Gmail, and even social media APIs. We also resolve hybrid integration issues efficiently.
Managed Azure Services
As a Cloud Service Provider Partner, we offer Azure Cloud hosting, Microsoft 365 licensing, and centralized billing. We also manage user accounts, license renewals, and security configurations end-to-end.
How We Start
We use a proactive approach to SharePoint managed services and start with a comprehensive diagnostics of a SharePoint solution’s performance and security – an initial remote health check. The health check includes overall monitoring of the SharePoint solution with:
- SharePoint security audit.
- Authentication and networking
- Search configuration
- Master page functionality
- Custom web parts
- Security configuration of local servers
- Subsites count
- Design
- Usability
After the diagnostics, Neolysi SharePoint team comes up with a health check report that contains a detailed description of the detected bottlenecks, such as security vulnerabilities or user adoption issues and gives recommendations on how to fix them. Our SharePoint team also offers assistance in implementing these recommendations.
What We Do
Neolysi SharePoint managed services are available 24/7 and include:
Ongoing SharePoint Monitoring
Quick access to the metrics such as firewall rules, network bandwidth, etc. allows us to be aware of errors as soon as they happen and take immediate action to resolve the issues.
Ongoing System Performance Check
We carry out an in-depth analysis of SharePoint performance and its components to detect bottlenecks, such as slow load time. Then, if we reveal problems in CPU, RAM, etc., we troubleshoot these issues.
Help Desk
We handle trouble tickets on the loss of critical data, application errors, SharePoint functionality degradation, etc. in conformity with a service level agreement (SLA).
Monthly Security Check
Neolysi assists you in evaluating the overall protection of your SharePoint solution, including checking security certificates and updates, permissions, antivirus configuration, etc.
Patch Installation
We ensure the protection of work processes and collaboration in SharePoint by installing the latest security patches regularly. To avoid any application interruptions we apply the zero downtime patching (ZDP) method. Besides security patches, we install bug fixes and patches (e.g., language patches) that improve performance and usability of a SharePoint solution.
Reporting
Based on monitoring the state of your SharePoint environment and collecting various metrics, we deliver weekly and monthly status reports. They contain information on the state of the system and performance of SharePoint solutions. Specifically, we analyze:
- Farm configuration.
- Authentication and networking
- Search configuration
- Master page functionality
- Custom web parts
- Security configuration of local servers
- Subsites count
- Design
- Usability
After the diagnostics, Neolysi SharePoint team comes up with a health check report that contains a detailed description of the detected bottlenecks, such as security vulnerabilities or user adoption issues and gives recommendations on how to fix them. Our SharePoint team also offers assistance in implementing these recommendations.
Our SharePoint Projects
Employee Self-Service (ESS) Portal
- Central hub for leave requests, HR policies, payslips, travel reimbursement, and more.
- Integrated with Microsoft Teams for easy access.
- Boosts employee productivity and reduces HR workload.
Knowledge Management System
- Organize company policies, SOPs, FAQs, training documents, and product manuals.
- Smart search with metadata and AI-driven recommendations.
- Useful for onboarding and remote teams.
Document Management & Approval Workflows
- Automate document creation, versioning, and approvals (contracts, invoices, proposals).
- Integrated with Power Automate for multi-level approvals.
- Compliance tracking and audit-ready features.
Project Management Dashboard
- Manage projects, milestones, and tasks.
- Integrates with Power BI for dashboards and Teams for collaboration.
- Custom Gantt charts and Kanban boards in SharePoint lists.
Contract Lifecycle Management (CLM)
- Track contracts from creation to renewal.
- Automated reminders for expiry dates and compliance checks.
- Secure document repository with permissions.
Employee Onboarding App
- Automates new hire paperwork, training schedules, IT access requests.
- Personalized onboarding checklist for each employee.
- Embedded training videos and orientation resources.
Helpdesk & Ticketing System
- Internal IT/HR support ticket system built on SharePoint lists.
- SLA tracking, escalations, and auto-responses via Power Automate.
- Power BI dashboards for ticket analytics.
Vendor Management Portal
- Store vendor information, contracts, performance metrics.
- Streamlines RFP (Request for Proposal) process.
- Centralized collaboration with suppliers.
Company Intranet / Communication Hub
- Employee directory, company news, events, announcements.
- Integrated with Teams and Yammer/Viva Engage.
- Encourages collaboration and culture-building.
Training & Learning Management
- Upload training modules, quizzes, certifications.
- Tracks employee progress and generates reports.
- Can integrate with Microsoft Viva Learning.
Compliance & Audit Tracking
- Stores compliance documentation (ISO, GDPR, HIPAA).
- Automated reminders for compliance renewals.
- Audit trails for governance.
Asset & Inventory Management
- Track IT assets, office equipment, and consumables.
- Automatic alerts for maintenance and stock levels.
- Integration with barcode scanners or Power Apps mobile app.
Idea Management / Innovation Portal
- Employees submit and vote on ideas.
- Supports innovation initiatives and hackathons.
- Dashboard for idea tracking and ROI evaluation.
Event Management Portal
- Register employees or vendors for events.
- Manage schedules, locations, RSVPs, and post-event feedback.
- Calendar integration with Outlook.
Customer/Partner Portal
- External-facing portal for customers or partners.
- Access product documentation, FAQs, and support resources.
- Secure login with Azure AD B2C.
Consulting Services
Besides standard managed services, we provide SharePoint consulting to help your enterprise make the best of SharePoint capabilities in case of major changes in your SharePoint solution, for example:
- Migration of a SharePoint solution to a newer on-premises version or to the cloud.
- Creating a hybrid SharePoint solution.
- Developing a custom SharePoint mobile app.
- Integrating a SharePoint solution with third-party software.
Our Managed Services beyond SharePoint
- Managing Microsoft Internet Information Services (IIS):performance tuning, diagnostics and troubleshooting, remote administration, security management, hosting management.
- Managing Microsoft SQL Server: design and implementation, configuration and administration, capacity management and monitoring, performance tuning, storage disaster recovery.
- Making backupsWe prepare disaster recovery plans and provide recommendations for a SharePoint backup strategy. We schedule full and incremental backups for content, metadata, etc. and perform data recovery. We also check the backup and recovery processes with regular testing.
SAP Solutions
- SAP S4 Hana
- SAP Business ByDesign
- SAP Business One
- SAP C4C
- SAP Success Factors
- SAP Ariba
- SAP Hybris
- Customized Addons
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